DohanaRecord packing videos and retrieve them quicklywith Dohana
A fast and easy solution to record and store online video for every order. Look up any order video on any device in just 2 seconds. Dispute videos that meet all e-commerce platform standards.
Available on App Store & Google Play
Problems sellers are facing
Losing too much money on return orders
With the buyer-friendly policies of some e-commerce platforms, many shops face customers who receive and use goods and then return them. Some shops even get swapped goods, with returns that are scraps of fabric or stones.
Lost goods, lost money
Product swapping
Low ratings
Delivery proof
Features
What Makes Us Different
Packing video recording
Pre-packing video recording
Multi-platform
Fast search
Dual camera at once
Shipping handover management
Solutions
Solutions & Highlights
A comprehensive toolkit that helps e-commerce shops control the packing process, protect their rights and boost productivity.
Reconciliation video recording
Protect your shop from every dispute with sharp video evidence that is easy to look up and claim in one click.
- Dual-Camera: capture up to 2 angles in one frame, clearly showing the order code and packing actions.
- Proprietary Genlink technology: automatically stitches video, syncs and creates a Google Drive link — claim in one click.
- Tag & Retrieve: look up and manage past orders with tags in just 3 seconds.
Staff management
Track each staff member's productivity in real time, assign permissions flexibly and optimize your warehouse workflow.
- Track packed orders, average processing time and active days for each staff member.
- Daily order volume charts help spot anomalies quickly.
- Role-based data permissions within the warehouse.
Order sync & return management
Automatically sync orders from platforms, control returns and get cancellation alerts right when packing.
- Show the order's product list right on the packing screen.
- Return intake confirmation: reduce the risk of lost returns between carriers and e-commerce platforms.
- Return unboxing video: keep evidence as soon as you receive it from the carrier to claim your rights.
- Real-time cancellation alerts: detect cancelled orders right when packing.
Multi-service pricing
Choose the plan that fits your shop's scale and operational needs.
Free
With this trial plan you can record the entire packing process.
Works with the Mobile App
500Mb for the first 5 days
5000 videos/month on the mobile app
1 user account
Online video stored for 20 days
Video stored on phone: user taps to delete in bulk
Support during the first 5 working days
Basic plan
For shops that need more storage and management.
Works with Mobile App, Web App
40GB storage
2 user accounts
Online video stored for 25 days, auto-deleted
Connect 2 platform shops
Support requests answered within 2 working hours
Saving plan
The optimal choice for shops with large operational needs.
Works with Mobile App, Web App
120GB storage
10 user accounts
Online video stored for 25 days, auto-deleted
Connect 3 platform shops
Support requests answered within 2 working hours
Works with Mobile App, Desktop App
500Mb for the first 5 days
5000 videos/month on the mobile app
Based on the number of registered positions
Online video stored for 20 days
Video stored on computer: toggle auto-delete up to 90 days
Support requests answered within 24 working hours
Notes:
- 1 month = 30 days
- Prices above are final prices on the VAT invoice
- Dohana offers many flexible plans to fit your needs Contact us now
Estimate the right storage plan
Contact
Connect With Us
Dohana understands that you are a great seller – focus on growing your customers and products – we will help you complete orders quickly and economically.
- Handheld barcode scanner
- Laptop / computer / phone
- Computer webcam
- Overview camera: records the entire packing process from start to finish.
- Tracking code camera: ensures the tracking code is scanned accurately, minimizing errors.
- No heavy investment in systems and equipment
- Data is stored on the cloud
- Buy the plan that fits your usage
- Easily create tracking links and send them to e-commerce platforms
- Find a video again in just 2s by entering the tracking code
Testimonials
Hear What Our 100+ Clients Say
Shop Bep Xinh 247 - Homeware
Shop owner
Shop Me Nhim - Baby goods
Shop owner
Shop PetHome - Pet supplies
Shop owner
Shop ChangHie - Women's fashion
Shop owner
Itech tech accessories
Shop owner
Teashoes - Fashion shoes
Shop owner
