DohanaPrivacy Policy
Dong Hang Nhanh (abbreviated as DHN) knows that privacy and the security of personal information are very important to Users, so DHN commits to maximum efforts to protect Users' privacy; DHN commits to absolute confidentiality of User information in accordance with current legal regulations on personal data protection. The collection and use of each User's information is carried out only with that User's lawful consent, except in cases otherwise provided by law.
The Privacy Policy describes the manner and process by which DHN collects, processes, manages and protects the personal information and data of Users when using DHN's products and services. A DHN User agreeing to use DHN's products and services means the DHN User fully agrees with the contents of this Privacy Policy. DHN may modify the contents of the policy by posting a revision on DHN's system, and the revised version takes effect from the time of posting. A DHN User continuing to use the products and services means the DHN User accepts and definitely agrees to comply with the latest updated Privacy Policy.
1. WHICH PERSONAL INFORMATION AND DATA OF DHN USERS ARE COLLECTED, PROCESSED, MANAGED AND PROTECTED BY DHN
The information DHN requires DHN Users to provide and/or the information DHN automatically stores is basic information including but not limited to the following information about DHN Users:
Enterprise name: Company, store, business unit, brand
Full name, residential address, ID card/citizen ID number, phone number, login account, email.
Facebook/Zalo/TikTok account and other data (if any) when the User needs to chat/interact or needs DHN support during use
DHN will only collect this information and data of Users when necessary for legitimate and lawful purposes to serve the interests of Users during the use of DHN's service. Your access, registration and use of DHN means that you have clearly understood and agreed to and accepted being bound by the provisions in our privacy policy.
The data of DHN Users protected by DHN under this Privacy Policy is all data on DHN software created and/or obtained during the time DHN Users use DHN's service; however, when DHN Users use utilities provided by a third party on DHN software, the data created or obtained related to these utilities will be collected, managed and protected by the entities managing these utilities together with DHN in accordance with each third party's policy.
All personal information and data of DHN Users will be stored on DHN's system located at the parties providing server infrastructure and cloud computing services to DHN during the time the User uses the service.
DHN Users shall be responsible for the security and safekeeping of all activities using the service under their registration name, password, email box and/or phone number. DHN is not responsible for data loss or loss of confidentiality of User information caused accidentally or intentionally by the User.
In addition, Users are responsible for promptly notifying DHN of acts of unauthorized use, abuse, or security breaches, or the safekeeping of a third party's registration name and password, so that appropriate measures can be taken.
2. WHEN WILL DHN USERS' INFORMATION BE STORED ON DHN'S SYSTEM?
The information and data of DHN Users will be stored by DHN on DHN's system in the following common cases:
(a) When DHN Users register and/or use DHN's products and services (including paid or free products and services), or open an account with DHN.
(b) When DHN Users submit any form, including but not limited to order forms or other forms related to DHN's products and services, whether online or in the form of physical documents.
(c) When DHN Users enter into any agreement or provide any other documents or information related to interaction with DHN.
(d) When DHN Users interact with DHN, such as by phone (which may be recorded), sending text, fax, meeting in person, social media and email.
(e) When DHN Users use electronic services or interact with DHN through DHN's Platform or use services on DHN's Platform. This includes, but is not limited to, through cookies DHN may deploy when DHN Users interact with DHN's application or Platform.
(f) When DHN Users send DHN feedback or complaints.
(g) When DHN Users provide their personal data to DHN for any reason.
(h) When DHN Users use utilities provided by any third party on DHN software (including but not limited to utilities for shipping, payment, financial solutions, products not managed by DHN,…)
(i) Other cases that DHN finds necessary and consistent with the provisions of law.
3. SCOPE OF INFORMATION USE
DHN uses the information provided by Users to:
Provide information, products, services, utilities and support at the request of DHN Users
Send emails and notifications about DHN's promotional programs and typical events to DHN Users
Resolve disputes and issues arising related to the use of DHN's products and services
Prevent illegal or prohibited activities stated in the Usage Regulations
Measure and improve DHN's products and services
Share necessary information with partners providing services linked to DHN (for example payment gateways, carriers, banks …) if the User's consent is obtained.
Other purposes permitted by law, and DHN will notify DHN Users in each specific case.
4. STORAGE OF DATA AND PERSONAL INFORMATION OF DHN USERS
During the time the User uses the service, DHN stores the User's data on DHN's system at the parties providing server infrastructure and cloud computing services. However, DHN does not require the use of any rights over the User's data. The User retains all rights to their data.
The User's data will be stored until there is a request for deletion or until the User logs in and performs the deletion during the use of the service.
DHN Users understand and accept that DHN has no responsibility to store the User's data and has the right to delete all of the User's data if the User terminates the software service provision contract/access expires. Therefore, Users need to proactively access the DHN system and back up and download the data they need to store before the contract expires/access expires.
For the Personal Information of DHN Users, DHN stores it for the necessary period in accordance with the law to ensure the continuous use/provision of products and services; for tax and accounting purposes or to perform other tasks as previously notified to DHN Users or in accordance with current legal regulations on storage periods.
DHN always tries to protect the Personal Information and data of DHN Users as safely as possible; however, DHN cannot avoid and cannot cover the personal information and data of DHN Users that a third party obtains when DHN Users use utilities or services linked on DHN software that are not managed by DHN.
5. ADDRESS OF THE UNIT COLLECTING AND MANAGING INFORMATION AND SUPPORTING CUSTOMERS
DONG HANG NHANH COMPANY LIMITED
Address: No. 71, alley 487 Co Nhue, Dong Ngac Ward, Hanoi City, Vietnam
Business Registration Certificate No.: 0110770604, first registered on 02/07/2024. Issued by: Hanoi Department of Planning and Investment - Business Registration Office
Email: donghangnhanh@gmail.com
Phone: 0788624968
6. MANAGEMENT OF PERSONAL INFORMATION AND DATA OF DHN USERS
DHN Users may access, edit and update information on their software by logging in and using administration features. DHN is not at all responsible for the accuracy and legality of the information, goods and services that DHN Users upload to the website or software or provide to consumers.
7. USE OF COOKIES AND LOCAL STORAGE
A cookie is a data file placed on the hard drive of a DHN User by DHN's server. DHN uses cookies to personalize and improve the efficiency of DHN Users' online time.
Cookies help DHN recognize DHN Users if they access multiple pages on DHN's website within the same session, so DHN does not need to ask for the DHN User's password on each page. After DHN Users log out or close the browser, this cookie expires and no longer has any effect. DHN Users may accept or decline the use of cookies. Most browsers automatically accept cookies, but DHN Users can change the settings to decline all cookies if they prefer. However, if DHN Users choose to decline cookies, this may hinder and affect some services and features that depend on cookies at DHN
Local Storage provides web applications with methods and protocols for storing data on the client side. Web storage supports persistent data storage, similar to cookies but with significantly enhanced capacity and with no information stored in HTTP request headers.
8. CONNECTED ACCOUNTS
8.1 Facebook application permissions
The software will need the following permissions from your Facebook account in order to function normally. You will be notified of the request to grant these permissions when logging in to the software for the first time or when troubleshooting during use. The software will not function normally if the necessary permissions are not granted.
When you actively remove the Facebook application, or when your contract with Nhanh.vn expires, all of your data will be deleted from the system.
| Permission name | Purpose |
|---|---|
| business_management | Allows the application to process data with accounts granted access to pages from business, record and report order data from ads to Facebook, and grant processing permission for Instagram pages. |
| pages_manage_metadata | Allows the application to subscribe to receive pages data from Facebook. |
| pages_read_engagement | Allows the application to retrieve information about the page name, profile picture and the content of posts on pages. |
| pages_manage_engagement | Allows the application, on behalf of the page, to reply to comments, like, hide, or delete comments left on the page. |
| pages_messaging | Allows the application, on behalf of the page, to manage the page's messages, reply, delete… |
| page_events | Allows the application to send reporting data to Facebook; this permission must be granted together with business_management |
| pages_manage_ads | Allows the application to read advertising information such as campaign name, ad name…, which we use to display reports in the application. |
| public_profile | Allows retrieving the name and profile picture. |
| Allows retrieving the account email if public. |
8.2. Google application permissions
The software will need the following permissions from your Google account in order to function normally. You will be notified of the request to grant these permissions when logging in to the software for the first time or when troubleshooting during use. The software will not function normally if the necessary permissions are not granted.
| Permission name | Purpose |
|---|---|
| https://www.googleapis.com/auth/userinfo.email | View your primary Google Account email address |
| https://www.googleapis.com/auth/userinfo.profile | View your personal information, including any personal information you have made public |
| https://www.googleapis.com/auth/spreadsheets | View, edit, create and delete all your spreadsheets in Google Sheets |
When you remove the Google account connection, all of your access tokens will be deleted from the system, and you will no longer be able to use the data import/export function with Google Sheets.
8.3. Google Drive application permissions
The software will need the following permissions from your Google Drive account in order to function normally. You will be notified of the request to grant these permissions when logging in to the software for the first time or when troubleshooting during use. The software will not function normally if the necessary permissions are not granted.
| Permission name | Purpose |
|---|---|
| https://www.googleapis.com/auth/drive.file | Allows the software to view and manage the files and folders the application has created or the user has opened through the application. |
| https://www.googleapis.com/auth/drive.metadata.readonly | Allows the software to view the metadata of files and folders on Google Drive, helping display the list of files for the user to choose when importing or exporting data. |
| https://www.googleapis.com/auth/drive.readonly | Allows the software to view the content of files on Google Drive, used during the process of importing data into the system. |
| https://www.googleapis.com/auth/drive (if granted) | Allows the software full access to all files and folders on your Google Drive, including creating, editing and deleting. This permission is only requested in advanced functions and you will be clearly notified before granting permission. |
When you remove the Google Drive account connection, all related access tokens will be deleted from the system. After that, you will no longer be able to perform functions related to reading or writing data from or to Google Drive.