Service Usage Policy and Regulations

These Terms and Service Usage Policy apply to all Services owned and provided by Dong Hang Nhanh Company Limited or its branches (hereinafter referred to as "DHN" or "the Company"). By registering for the Service, DHN Users agree to be bound by the Terms of Service. Any new features or tools added to the current Service shall also be subject to the Terms of Service. DHN Users may review the current version of the Terms of Service at any time.

DHN has the right to update and change the Terms of Service by posting updates and changes. DHN Users may check the Terms of Service regularly to be aware of any updates or changes that may affect them.

You must read, agree to, and accept all terms and conditions contained in these Terms of Service before you may log in and use the Service.

PART I: INTRODUCTION

DONG HANG NHANH COMPANY LIMITED

Address: No. 71, alley 487 Co Nhue, Dong Ngac Ward, Hanoi City, Vietnam

Business Registration Certificate No.: 0110770604, first registered on 02/07/2024. Issued by: Hanoi Department of Planning and Investment - Business Registration Office

Email: donghangnhanh@gmail.com

Phone: 0788624968

PART II: SERVICE USAGE REGULATIONS

1. DEFINITIONS

"Software" means the application software developed, installed and used on the website environment at https://dhn.io.vn/ and the DHN application installed for the Android/iOS operating systems, in order to perform the specific tasks and operations described in the feature list for each software package detailed at https://donghangnhanh.vn/vi

"Service" means the Service providing the DHN Software running under the domain https://dhn.io.vn/ and on the DHN App, including but not limited to the following activities: system administration services, upgrades, warranty and software maintenance to ensure the software operates well and with optimal performance, integrating systems to connect information with other systems/software, ensuring information system security, guiding and supporting Users in installing, exploiting and using the software, and other similar activities related to the software

"DHN App" – The DHN App on the iOS and Android operating systems, the official version downloaded directly from Google Play or the App Store

"Website" – The electronic information page accessed at https://dhn.io.vn/

"Content" – Images, icons, articles, videos posted on the Website or App

"Account Owner" – The initial registrant; or the holder of the administration account; or the person accessing the enterprise account using the administration account

"Administration Account" – The account first created when the account owner registers an enterprise at https://dhn.io.vn/

"DHN User" – The account owner or the employees granted access accounts to the store by the account owner; and visitors who visit and learn about information on the website https://dhn.io.vn/

"DHN" – Dong Hang Nhanh Company Limited

"Third Party" – A user, partner or supplier of the store of a DHN User or of DHN

"Enterprise" means the name of a data storage unit that DHN creates when the administration account registers to use the service, used to store the data that users belonging to the enterprise enter into the software.

"Enterprise ID": A sequence of numbers that DHN automatically generates for each Enterprise, ensuring that Enterprise IDs do not overlap.

"Enterprise Name" – a name set by the account owner and changeable during use, used to refer to the enterprise's database, for example the enterprise SHOP THOI TRANG NHANH.

"Enterprise Data" – Electronic data stored within the enterprise on DHN, access to which is limited by accounts set up by the account owner.

"Feature" – The existing features currently provided under the software service packages on DHN

2. SCOPE OF APPLICATION

These Terms of Service apply to the use of the DHN Service, the official version running on DHN's servers under the domain https://dhn.io.vn/ and on the DHN App.

DHN may change or adjust these Terms of Use and make them public on the system as soon as they are adopted; DHN Users may view the newly updated information at any time on the DHN Website/App. If a DHN User continues to log in and use the service, this means the User agrees to accept the latest service usage terms of DHN.

Any violation by a DHN User of these Terms of Use may lead to the suspension or termination of the DHN User's account, the Service, or other permitted activities under DHN's Terms of Service.

3. LAWFUL USE

DHN provides application software Services with features that support sales management for DHN Users; therefore DHN does not interfere with and is not responsible for any content of the DHN User's sales activities, such as: the DHN User's own users, goods, and the quality of goods that the DHN User is trading… nor is DHN responsible for any complaints or claims from DHN Users or Third Parties regarding the content of the DHN User's sales activities.

DHN Users must be aware of and must accept that they are responsible for using DHN's Service for the business of goods and services within the framework permitted by current law and the fine customs and traditions of Vietnam. DHN Users may not use DHN's service to carry out actions that may affect the lawful rights and interests of DHN, the community, or the interests of any agency, organization or individual, for example: propagating depraved content, opposing the state, spreading spam and/or sending unwanted information to other organizations and individuals in the system in any form, trading in goods on the list of goods prohibited from business...

DHN has the full right to suspend the provision of or prevent the continued access of a DHN User to DHN's service system when there are grounds or signs of suspicion that the DHN User shows signs of violating the law, or when there are reports or complaints from Third Parties sent to DHN reflecting negatively on the DHN User's business activities, or any activity of the DHN User when using the DHN Website/App that DHN finds may affect the safety of DHN or the lawful rights and interests of the community, agencies, organizations or other individuals.

In that case, in order to continue using the application, DHN has the right to require the DHN User to provide information for verification and/or to make commitments in order to continue using the service. If the matter is found to be serious, DHN has the full right to seek the intervention of competent state agencies and specialized units to ensure the lawful rights and interests of DHN as well as the community.

If a DHN User registers for the Service on behalf of their employer, the DHN User must represent and warrant that they have the authority to use the Service, including connecting your DHN Account with the Service and binding their employer to DHN's Terms of Service.

4. GENERAL TRANSACTION CONDITIONS

Using the Website https://dhn.io.vn/ and any service herein means the DHN User has accepted and agreed to comply with these Terms of Use. In addition, when using specific DHN Services, you must comply with the separate terms and conditions applicable to that Service from time to time.

If any provision of these Terms of Use becomes invalid or unenforceable for any reason, it shall only affect that provision determined to be invalid and shall not affect the validity of the remaining provisions. If there is any difference between these Terms of Use and other Service usage agreements of DHN, the most recent provision shall prevail.

DHN Users are responsible for ensuring their device has a network connection when they need to access the latest business data.

DHN Users must comply with the terms of the Apple App Store and Google Play regarding the service, including the usage rules.

5. SUSPENSION AND TERMINATION OF SERVICE PROVISION

DHN has the right to suspend or fully terminate the provision of the service without refunding any cost to the DHN User in the following cases:

The DHN User uses the Website DHN/App software for any purpose/form that violates Vietnamese law, especially regarding software copyright, song copyright, brand copyright, intellectual property rights…
The DHN User sends, creates links to, or relays data of an illegal, threatening, deceptive, hateful, distorted, defamatory, obscene, pornographic, offensive… nature, or other forms prohibited by Vietnamese law in any manner.
The DHN User stores or disseminates any data that constitutes or encourages criminal forms; or data that infringes intellectual property law (patents, trademarks, design rights, copyright or any rights…) or violates the rights of any individual.
The DHN User uses the software to sabotage another website.
The DHN User uses programs/amounts of data capable of congesting or stalling the system, such as depleting the system resources of the DHN website, overloading the processor and memory so that the DHN website cannot operate
The DHN User uses the website or their account to gain unauthorized access to another website or to affect other DHN Users of DHN.vn.
The DHN User is attacked by a third party, seriously affecting DHN's system. In the event of an attack, DHN will suspend the DHN User's website/account in the system, isolate and handle it, and will return it to normal operation after the incident is resolved.
The DHN User commits other violations that competent state agencies require the website to be shut down for.
The DHN User fails to pay the costs on time.
The DHN User acts in a way that affects DHN's reputation and brand in the mass media.
The cases stated in Section 4 of these Terms of Use regarding Lawful Use.
Other cases provided for by law.

6. USE OF PUBLIC AREAS AND PRIVATE AREAS

a) Use of public areas

DHN Users understand and accept that DHN has the right to manage, exploit and use the Public Areas on the DHN Website/App at DHN's sole decision and discretion; any request by a DHN User to use the Public Areas on the DHN Website/App for the DHN User's own purposes may be charged in addition to the initially announced service fee.

b) Use of private areas

DHN Users have full rights to use the password-protected Private Areas for their activities. DHN does not interfere with and is not responsible for the DHN User's operations affecting data and information in the Private Areas. Any request arising from the use of the Private Areas that is not part of the initial commitment may be charged.

c) Access to private areas

DHN Users understand and accept that DHN has the right to access the DHN User's private areas in one of the following cases:

With the DHN User's consent

At the DHN User's request for the purpose of usage support or troubleshooting

When requested by a state agency, Court… in accordance with the law

In an emergency, in order to prevent unauthorized access or destructive attacks from outside.

DHN Users understand and accept that DHN Users have no right to request access to DHN's private areas, other DHN Users' private areas, the Service administration area, the System and the Website/App administration area.

7. INTELLECTUAL PROPERTY RIGHTS

In all cases, the DHN Website/App and the services owned and provided by Dong Hang Nhanh Company Limited or its branches (hereinafter referred to as "DHN" or "the Company"), including but not limited to related applications, are under the copyright of Dong Hang Nhanh Company Limited.

Therefore, all content on the Website https://dhn.io.vn/ and on the DHN App is owned by DHN. DHN permits DHN Users to view, download and print the following content: (i) content that DHN has made public on the Website or DHN App; (ii) content and information owned by the DHN User themselves

When using information on the DHN Website/App, DHN Users must cite the source from the Website in accordance with regulations and use it only for non-profit purposes.

Except for the permission above, DHN Users may not copy, modify or reuse the Content of the DHN Website/App without DHN's prior written permission.

DHN Users may contact: donghangnhanh@gmail.com for support when they need to use the above Content. If approved by DHN, DHN Users must ensure that their use of information obtained from the DHN Website/App does not violate the rights and interests of other individuals/organizations and must clearly cite the source from https://dhn.io.vn/ or from DHN's App.

DHN Users agree not to rebuild, reproduce, copy, trade in, or exploit any part of the Service without DHN's explicit written permission.

8. ACCOUNT SECURITY

DHN Users are responsible for storing and securing access account information to avoid the account being stolen and/or misused in a manner unsafe for both the DHN User and DHN. DHN shall not be responsible for a DHN User's account being accessed without authorization by a third party into the DHN User's own enterprise/store due to the User's negligence.

DHN recommends that DHN Users change their password after receiving the handover of an access account or after providing the password to relevant parties for usage support purposes.

DHN Users should not provide enterprise access accounts to third parties, including DHN employees. DHN shall not be responsible for any complaints or claims related to the use of these accounts on the DHN User's enterprise

9. INCIDENT HANDLING

DHN Users are responsible for immediately notifying DHN upon discovering an incident during the use of the product/service, and for actively coordinating with DHN to resolve the DHN User's problem as soon as possible. In the event the incident involves a Third Party, DHN Users are responsible for coordinating with DHN and the relevant parties to resolve the problem. DHN Users understand and accept that, in all cases, DHN always tries to support and resolve, however DHN shall not be responsible for damages arising from the DHN User's delay in notifying or concealing information about the incident.

10. THIRD-PARTY SERVICES

In order to build a comprehensive product/service ecosystem for DHN Users, the DHN Website/App supports Users in connecting with third-party service providers (including but not limited to shipping intermediary gateway services, SMS gateways, payment gateways, accounting software, ERP company management software, sales websites, social media platforms such as Facebook and Zalo, and e-commerce platforms such as Shopee, Lazada, Tiktok, Tiki, Sendo…)

When a DHN User uses third-party linked services integrated into DHN's software system, this also means the DHN User has understood and agreed to comply with the general and specific terms and conditions applicable to each service. Because these services are provided by Third Parties, the use of these linked services will depend on the Third Party's policy at each time. When third-party linked services experience incidents such as interruption or termination, DHN will try to support DHN Users for the best experience, but this does not mean DHN undertakes to be responsible to DHN Users for the incidents that have occurred with these linked services.

In addition, when using third-party linked services, DHN Users understand and agree to the terms of use of the Linked Service and agree to share the necessary information and data to use that Linked Service. DHN recommends that DHN Users learn about and read more of the terms of use of third-party Linked Services regarding the information and data shared when using the Linked Service.

DHN provides no warranties whatsoever for Third-Party Services. You accept that DHN has no control over Third-Party Services and shall not be responsible or legally liable to anyone for those Third-Party Services. Any issue caused by or related to a Third-Party Service must be brought to the current Third-Party Service Provider and will not be handled by DHN. The availability of third-party services on the website, in the DHN App Store, or the permission to use such third-party services with the Service does not constitute or imply acceptance, authorization, sponsorship, or affiliation by/with DHN. DHN especially recommends that you consult a professional before using or relying on Third-Party Services to ensure they will meet your needs.

If you install or connect a Third-Party Service for use with the Service, you grant DHN the right to allow the current third-party provider to access your data and to perform any other actions required for the interaction of the third-party service with the Service, and any data exchange or other interaction between you and that third-party provider is solely between you and that third-party provider. DHN is not responsible for any disclosure, modification or deletion of your data or User Content, or for any corresponding loss or damage you may suffer, due to the access of the third-party Service or third-party provider to your data or User Content.

In all cases, DHN shall not be legally liable for any direct, indirect, incidental, special, consequential, unusual, punitive damages, or other damages arising from any Third-Party Service or your contractual relationship with any third-party provider. These limitations shall apply even if DHN has been notified of the possibility of such damages. The above limitations shall apply to the maximum extent permitted by applicable law.

11. LIMITATION OF LIABILITY

DHN shall be fully exempt from all legal and compensation liability for any damages arising from unauthorized access to the servers, DHN Website/App; the equipment and data of DHN Users or the personal data of DHN Users due to accidents, illegal means, third-party devices and other causes beyond DHN's control.

By using products/services on the DHN Website/App, DHN Users agree that DHN, its employees, member organizations, shareholders, agents and suppliers are not responsible to any Third Party for damages to revenue, profit or business opportunity, or for damages or costs incurred directly or indirectly from connecting to the DHN Website/App or using other DHN Services.

The information of the Enterprise on DHN is entered/integrated by DHN Users who have access to the Enterprise account to connect information into the Enterprise. DHN bears no responsibility and does not guarantee the accuracy of the information of DHN Users being uploaded on DHN's software system, website or application. At the same time, DHN is not legally responsible and does not compensate DHN Users and Third Parties for direct, indirect, intangible or unintentional damages, or damages to revenue, profit or reputation arising from the use of DHN's products and services

DHN shall also bear no responsibility or joint liability for the quality of products, services or information of third-party Websites/Apps linked to the DHN Website/App. In addition, DHN Users understand that DHN has no responsibility or authority to confirm or certify the information and quality of services or products, or to compensate for damages related to the DHN User's use of products or services advertised on third-party Websites/Apps.

12. SERVICE AVAILABILITY GUARANTEE

DHN does not guarantee that the DHN Website/App will always be available, always usable without ever being interrupted, timely, and error-free due to incidents such as: hackers, widespread Internet outages, natural disasters, fires…

However, DHN commits to trying under all conditions and doing its utmost to ensure that the DHN Website and Services are always available for use. DHN commits to making efforts to overcome interruptions and to provide adjustments, repairs and support within its ability to restore the system quickly.

The DHN Website and DHN's software Services are based on Internet transmission services and may suffer power outages or interruptions, attacks from outside and delays. In such cases, with respect to these terms, DHN commits to making efforts to overcome the interruption and to provide adjustments, repairs and replacements within its ability to restore the system.

13. USER MANUAL DOCUMENTATION

DHN Users may access and look up the user guide on the User Guide page.

14. SUPPORT FOR RESOLVING QUESTIONS, COMPLAINTS AND DISPUTES

Method of receiving improvement requests and complaints.

All feedback, questions and complaints from DHN Users should be sent to DHN via one of the following methods:

Send an email to: donghangnhanh@gmail.com

Hotline: 0788624968

Online support switchboard: Bottom right corner of the screen

Send a message to DHN's official Fanpage:

https://www.facebook.com/donghangnhanh

Or contact directly: DONG HANG NHANH COMPANY LIMITED - Address: No. 71, alley 487 Co Nhue, Dong Ngac Ward, Hanoi City, Vietnam

Depending on the nature and complexity of the question, feedback or complaint, DHN will have a corresponding processing time. The result of resolving the issue will be notified by DHN to the DHN User through one of the methods mentioned above. If necessary, DHN may invite the complainant to work directly. DHN always strives to resolve DHN Users' complaints as soon as possible and in a spirit of negotiation, conciliation, respect and mutual benefit.

15. SERVICE FEES - SERVICE TERM

Users may pay service fees to DHN in cash or transfer directly to DHN according to the following information:

Bank account: 63866868 - Techcombank

Vietnam Technological and Commercial Joint Stock Bank

Account holder: DONG HANG NHANH COMPANY LIMITED

After payment, DHN will send an online invoice to your email (that you provided at registration, if any).

Service fee calculation and renewal mechanism:

Software service name	Service renewal unit	Data storage characteristics	How data is deleted when the service expires
https://dhn.io.vn/	Website	Attached to the enterprise.	If one service expires but the enterprise is still valid, that service's data is only hidden. When all services of the enterprise expire => the enterprise data is deleted 1 month after the enterprise expires

DHN's service fee is calculated per software service that you use.

You have the right to decide to renew or stop renewing each service renewal unit (each store/warehouse, website, marketplace connection, …) independently of one another, regardless of whether the service data is stored within the same enterprise or not.

DHN will send a notice about the expiration of each service renewal unit 3 days (or earlier) before the software service or your enterprise expires, through one of the following forms: warning on the software system, phone call, SMS/Zalo/Viber/Skype/Telegram message, email …

If you do not pay the fee on time, your account will be locked and inaccessible.

The enterprise will expire when all service renewal units of the enterprise (store/warehouse, website, e-commerce marketplace connection) expire.

Your enterprise data will be completely and permanently deleted and cannot be recovered 1 month after your enterprise expires.

DHN may change its fees at any time by posting a new price list on DHN's website and/or notifying you by email.

DHN does not support refunds.

PART III: PRIVACY POLICY

DHN knows that privacy and the security of personal information are very important to Users, so DHN commits to maximum efforts to protect Users' privacy

DHN commits to absolute confidentiality of User information in accordance with current legal regulations on personal data protection. The collection and use of each User's information is carried out only with that User's lawful consent, except in cases otherwise provided by law.

The Privacy Policy describes the manner and process by which DHN collects, processes, manages and protects the personal information and data of Users when using DHN's products and services. A DHN User agreeing to use DHN's products and services means the DHN User fully agrees with the contents of this Privacy Policy. DHN may modify the contents of the policy by posting a revision on DHN's system, and the revised version takes effect from the time of posting. A DHN User continuing to use the products and services means the DHN User accepts and definitely agrees to comply with the latest updated Privacy Policy.

1. WHICH PERSONAL INFORMATION AND DATA OF DHN USERS ARE COLLECTED, PROCESSED, MANAGED AND PROTECTED BY DHN

The information DHN requires DHN Users to provide and/or the information DHN automatically stores is basic information including but not limited to the following information about DHN Users:

Enterprise name: Company, store, business unit, brand

Full name, residential address, ID card/citizen ID number, phone number, login account, email, Facebook/Zalo/TikTok account and other data (if any) when the User needs to chat/interact or needs DHN support during use

DHN will only collect this information and data of Users when necessary for legitimate and lawful purposes to serve the interests of Users during the use of DHN's service. Your access, registration and use of DHN means that you have clearly understood and agreed to and accepted being bound by the provisions in our privacy policy.

The data of DHN Users protected by DHN under this Privacy Policy is all data on DHN software created and/or obtained during the time DHN Users use DHN's service; however, when DHN Users use utilities provided by a third party on DHN software, the data created or obtained related to these utilities will be collected, managed and protected by the entities managing these utilities together with DHN in accordance with each third party's policy.

All personal information and data of DHN Users will be stored on DHN's system located at the parties providing server infrastructure and cloud computing services to DHN during the time the User uses the service.

DHN Users shall be responsible for the security and safekeeping of all activities using the service under their registration name, password, email box and/or phone number. DHN is not responsible for data loss or loss of confidentiality of User information caused accidentally or intentionally by the User.

In addition, Users are responsible for promptly notifying DHN of acts of unauthorized use, abuse, or security breaches, or the safekeeping of a third party's registration name and password, so that appropriate measures can be taken.

2. WHEN WILL DHN USERS' INFORMATION BE STORED ON DHN'S SYSTEM?

The information and data of DHN Users will be stored by DHN on DHN's system in the following common cases:

(a) When DHN Users register and/or use DHN's products and services (including paid or free products and services), or open an account with DHN.

(b) When DHN Users submit any form, including but not limited to order forms or other forms related to DHN's products and services, whether online or in the form of physical documents.

(c) When DHN Users enter into any agreement or provide any other documents or information related to interaction with DHN

(d) When DHN Users interact with DHN, such as by phone (which may be recorded), sending text, fax, meeting in person, social media and email.

(e) When DHN Users use electronic services or interact with DHN through DHN's Platform or use services on DHN's Platform. This includes, but is not limited to, through cookies DHN may deploy when DHN Users interact with DHN's application or Platform.

(f) When DHN Users send DHN feedback or complaints.

(g) When DHN Users provide their personal data to DHN for any reason.

(h) When DHN Users use utilities provided by any third party on DHN software (including but not limited to utilities for shipping, payment, financial solutions, products not managed by DHN,…)

(i) Other cases that DHN finds necessary and consistent with the provisions of law.

3. SCOPE OF INFORMATION USE

DHN uses the information provided by Users to:

Provide information, products, services, utilities and support at the request of DHN Users
Send emails and notifications about DHN's promotional programs and typical events to DHN Users
Resolve disputes and issues arising related to the use of DHN's products and services
Prevent illegal or prohibited activities stated in the Usage Regulations
Measure and improve DHN's products and services
Share necessary information with partners providing services linked to DHN (for example payment gateways, carriers, banks …) if the User's consent is obtained.
Other purposes permitted by law, and DHN will notify DHN Users in each specific case.

4. STORAGE OF DATA AND PERSONAL INFORMATION OF DHN USERS

A DHN user may simultaneously use multiple services/multiple independent enterprises on the DHN system. Each time the user enters data into the system, the user will choose which service/enterprise on the DHN system to store the data in. During the time the User uses the service, DHN stores the data entered by the User on DHN's system. DHN stores data at the parties providing server infrastructure and cloud computing services. However, DHN does not require the use of any rights over the User's data. The User retains all rights to their data. The User's data will be stored until there is a request for deletion or until the User logs in and performs the deletion during the use of the service.

If user data is obtained through integration transmitted from a third party into DHN's software system, then when the third party has provisions, policies or requests for DHN to hide/delete the data provided by the third party on DHN's system, the user commits to understand and accept that DHN must comply with the policies, provisions and requests from the third party without further complaint.

DHN Users understand and accept that DHN has no responsibility to store the User's data and has the right to delete all of the User's data if the User terminates the service provision contract/account expires. Therefore, Users need to proactively access the DHN system and back up and download the data they need to store before the contract expires/the account's access expires. For the time and mechanism of data deletion, see Article 15 - Service Fees - Service Renewal / Part II: Service Usage Regulations.

For the Personal Information of DHN Users, DHN stores it for the necessary period in accordance with the law to ensure the continuous use/provision of products and services; for tax and accounting purposes or to perform other tasks as previously notified to DHN Users or in accordance with current legal regulations on storage periods.

DHN always tries to protect the Personal Information and data of DHN Users as safely as possible; however, DHN cannot avoid and cannot cover the personal information and data of DHN Users that a third party obtains when DHN Users use utilities or services linked on DHN software that are not managed by DHN.

5. ADDRESS OF THE UNIT COLLECTING AND MANAGING INFORMATION AND SUPPORTING CUSTOMERS

DONG HANG NHANH COMPANY LIMITED

Address: No. 71, alley 487 Co Nhue, Dong Ngac Ward, Hanoi City, Vietnam

Business Registration Certificate No.: 0110770604, first registered on 02/07/2024. Issued by:

Hanoi Department of Planning and Investment - Business Registration Office

Email: donghangnhanh@gmail.com

Phone: 0788624968

6. MANAGEMENT OF PERSONAL INFORMATION AND DATA OF DHN USERS

DHN Users may access, edit and update information on their software by logging in and using administration features. DHN is not at all responsible for the accuracy and legality of the information, goods and services that DHN Users upload to the website or software or provide to consumers.

7. USE OF COOKIES

A cookie is a data file placed on the hard drive of a DHN User by DHN's server. DHN uses cookies to personalize and improve the efficiency of DHN Users' online time.

Cookies help DHN recognize DHN Users if they access multiple pages on DHN's website within the same session, so DHN does not need to ask for the DHN User's password on each page. After DHN Users log out or close the browser, this cookie expires and no longer has any effect. DHN Users may accept or decline the use of cookies. Most browsers automatically accept cookies, but DHN Users can change the settings to decline all cookies if they prefer. However, if DHN Users choose to decline cookies, this may hinder and affect some services and features that depend on cookies at DHN